Poskraft Privacy Policy

About this Privacy Policy

This privacy policy explains the processes and procedures we us to manage and protect your personal information. These steps are taken to protect your privacy and to comply with the Act and the APPs.

References to “our”, “us” and “we” in this policy are references Poskraft ABN 67 414 995 515.Trading as “Poskraft” and its related entities.

This privacy policy gives a broad overview of our policies in relation to privacy. If you require further information, you are welcome to contact us.

By using this website or giving us your information, you confirm that you agree with this privacy policy.

Our Privacy Commitment

Poskraft is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to comply with the Privacy Act 1988 (Cth). (Act) and the Australian Privacy Principles (APPs).

1. What sort of personal information do we collect?

Depending on the nature of our relationship, we may request that you provide some or all of the following information:

(a) request information that we may require to initially identify you, including your name, home address and your date of birth;

(b) seek information that we can use to contact you, including your telephone numbers, email address, work address, mailing address;

(c) gather information we may require to confirm your identity, including your driver’s licence number, passport details, business name, Medicare card;

(d) obtain information that may assist us to confirm your financial position. This may include your credit history when you are considering a finance or credit arrangement. Including your credit cards, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply.

In most cases we rarely need all the listed details. The information we request depends on the specific service we provide you. We will only collect personal information from you that is necessary to satisfactorily perform the services.

Generally, we will not collect sensitive information (including information about your religion, political views, ethnicity, criminal records and sexual preferences).

- When we collect information

Generally, we will not collect sensitive information (including information about your religion, political views, ethnicity, criminal records and sexual preferences).

2. Why do we require your personal information?

There are various reasons why we might need to collect, hold, use or disclose your personal information. This will depend upon the specific services that we are providing to you. However, we will tell you the main reason for your personal information at the time when we ask.

Broadly, the reasons that we will need to collect your personal information include:

(a) to provide a service to you, or in relation to a service that we are about to provide to you and for contacting you in relation to those services. This primarily includes the sale, and delivery of goods.

(b) in order to contact you in relation to an event, special offer or product that you might be interested in;

(d) Furthermore, to assist us to run our business and to improve our services and performance. This may include, risk management, record keeping, archiving, systems development. Including developing new products and services and undertaking planning, research and statistical analysis; and

(e) to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information. By not providing us with your personal information, we may not be able to provide the services that you require.

3. How do we collect your personal information?

The means by which we collect your personal information will depend on the nature of the service that we are providing to you.

Furthermore, we may collect your personal information:

(a) directly from you, either in person or over the phone or through the website;

(b) when you place an order via the website;

(d) from other sources, including publicly available sources.

We will always collect your personal information directly from you unless it is impracticable to do so.

- Cookies

Your personal information will not be collected if you are only browsing the website. However we may use cookies to better tailor our information and our services to meet your needs.

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers.

Cookies are used to enhance your interaction and convenience in using the website. As a company, we do not use cookies to record any of your personal information.

Cookies may record information about your visit. This may include the type of browser and operating system you use. This may include the previous site you visited. Your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated, at no time can we personally identify you.

4. Collecting and disclosing personal information about others.

You represent and warrant to us that where you provide personal information to us about another person:

(a) when you are authorised to provide that information to us;

(b) if you have obtained the express consent of the individual to disclose their personal information to us. The use of that personal information includes use in our business and to provide our services;

(c) you have complied with the Act, including the APPs in collecting that personal information. This includes making all relevant notifications required under APP 5; and

(d) or you have informed that person about the contents of this privacy policy. Including who we are, how we use and disclose personal information, and that they can gain access to that information.

5. Unsolicited personal information

From time to time we may receive personal information about you that we have not requested. In these circumstances, we will only hold onto such information as permitted by the Act. Information that’s not requested will be subject to the procedures and requirements set out in this privacy policy.

6. How do we use or disclose your personal information?

We may use and disclose your personal information for a related purpose such as:

(a) in order to set up and activate your account with Poskraft;

(b) to consider your request for a product or service;

(d) or to coordinate delivery of your goods;

(e) to facilitate and process your orders and payments;

(f) to carry out or respond to your queries or requests;

(g) to provide information to you that you have requested;

(h) to provide additional information to you as requested by you and to respond to your queries about our products;

(i) to facilitate your entry into competitions run through the website;

- Third Party

(j) to any third-party suppliers of our goods or services, including third party application owners or licensors;

(k) subsequently to any third-party credit provider to facilitate the provision of credit to you as required;

(l) alternatively to our third-party service providers. Including to assist us in providing and improving our services to you, and to analyse market trends. Along with to better understand your needs or to develop, improve and market our products and services to you;

(m) for regulatory reporting and compliance with our legal obligations;

(n) again, to relevant third parties to undertake fraud checks;

(o) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(p) to perform administrative and operational tasks. (including risk management, systems development and testing, staff training and collecting debts);

(q) to facilitate product reviews and to seek your feedback in relation to particular products or services. Also, customer satisfaction and our relationship with you and to manage any customer complaints;

(r) for use in direct marketing of promotions, products and services that we think might be of interest to you.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

At the time we collect your personal information, we’ll make it clear why we are collecting your information. Including through this privacy policy where appropriate. We will use your personal information in accordance with, and as permitted by, the Act.

Other than as outlined in this privacy policy or in any notice provided to you at the time of collecting your personal information. We will not disclose your personal information without your consent unless disclosure is permitted by the Act.

7. Do we share your personal information with others?

Poskraft may provide your personal information to the third parties as outlined in this privacy policy.

In some cases, we may share your personal information with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both. You consent to your personal information being shared with our related entities and with more of the Recipient Parties.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both. You are taken to have consented to us disclosing your personal information to our third-party service providers. Where we engage third party service providers to perform services for us. Those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information. They must only use it for the purposes for which it was supplied.

Wherever possible, we will limit the information provided to independent third parties. We will only provide information that’s required for those third parties to properly perform their functions.

8. Do we use your personal information for marketing purposes?

As part of the services that we provide to you, we may:

(a) use personal information that we have collected about you to identify a product or service that may benefit you;

(b) contact you from time to time to let you know about a product or service that we believe you might be interested in; and

(c) disclose your personal information to our related entities, any one or more of the Recipient Parties. Or to our business partners or to third parties to enable them to tell you about a product or service.

Opt-out

Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us. Call us on +61 (0)481 043 or at inquiry@poskraft.com or by logging such a request through the website at any time.

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation. You may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period of time. There will be no charges to you for making, or to you from us actioning, such requests.

9. How do we store your personal information?

Appropriate processes are implemented to protect personal information from loss, misuse, interference, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

All necessary steps will be taken to destroy or permanently de-identify your personal information where it is no longer required. This is includes protecting your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.

While care is taken to protect your personal information, unfortunately no data transmission over the Internet is 100% guaranteed secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. Once we receive your personal information, we are required to protect it in accordance with the Act.

10. What if there is a breach in relation to my personal information?

Poskraft take breaches of your privacy very seriously. Under the Act, we’ll notify you and the Office of the Australian Information Commissioner (“OAIC”) of the Data Breach.

11. Maintaining your personal information

All reasonable steps will be taken to ensure that:

(a) the information that we collect about you is accurate, complete and up-to-date at the time of collection;

(b) when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and

(c) if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.

You warrant that all information that you provide to us is accurate, complete and up to date at the relevant time.

Usually we will be able to provide you with access to your personal information upon receipt of your written request. Either by email sent to Poskraft, at inquiry@poskraft.com and confirmation of your identity.

There are circumstances in which we may not be able to provide you with access to your personal information. Circumstances might include where access would pose a serious threat to the life, health or safety of another person. It is also not limited to any unnecessary impact it may cause on the privacy of others.

Where you request access to your personal information, we will respond to any such request in accordance with the Act.

Our business may recover from you our reasonable costs of supplying you with access to your personal information. However we will not charge you for any request you might make to access your information.

12. How can you seek to correct your personal information?

We do what we can to ensure that the information we hold about you is accurate, and not misleading. It is imperative that you provide us with correct information at the time you provide it to us. Please immediately inform us if any of your information changes at any time. You may make a request that we correct any of your information. We would prefer your request to be in writing.

Requests regarding the correction of your personal information will be actioned within a reasonable period, in accordance with the Act.

No charge will be made for any request to correct your personal information.

13. Protecting your identity

Wherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us. Alternatively, you may elect to use a pseudonym to protect your identity.

14. Links to other websites

The website may contain links to websites which are owned or operated by third parties. (Third parties that are unrelated to us). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

15. Changes and exemptions to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time.

The Act contains certain exemptions which may permit us to use your personal information if specific circumstances arise. Any such exemption under the Act will take priority over this privacy policy to the extent of any inconsistency.

16. Express consent to collection, storage, use and disclosure

By agreeing to accept the terms of this privacy policy, or by providing your personal information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your personal information for each of the purposes and to all of the parties outlined in this privacy policy.

17. How can you contact us?

Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns. We will use our best endeavours to address any such concerns thoroughly and in a timely manner.

Privacy Officer – Poskraft
Email: inquiry@poskraft.com

If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you. This will depend on the nature of your enquiry.