Refund and Returns Overview

As the owner, designer, and maker of these high-quality products, I guarantee your order will arrive as described and free from defects. But if anything isn’t right, our 30-day limited warranty has you covered with easy returns or hassle-free replacements, so you can shop with total confidence.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please note that our Refunds and Returns Policy is applicable exclusively to physical cardboard products. It does not extend to digital download items. For full terms and conditions regarding digital purchases, please consult our Digital Downloads Terms and Conditions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Kindly be aware that the customer will be responsible for any return shipping expenses, including tracking.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

     

      • Furniture shows signs of obvious use.

      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

      • Any item that is returned more than 30 days after delivery.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Digital downloads.

    Due to the nature of digital content, all sales are final. We do not accept returns, exchanges, or offer refunds for any Digital Products once the download has commenced or access has been granted. For more details, refer to the Digital Downloads Terms & Conditions.

     

    Late or missing refunds.

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@poskraft.com

    Exchanges

    We’re happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiry@poskraft.com and we will provide you with a return address.

    Note: Returns are required to have tracking, and are at the cost of the customer.

    Need help?

    Above all, we want you to have a great experience with our products. Contact us at inquiry@poskraft.com for questions related to refunds.